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Travis Perkins FAQs
How long does the order take to order be ready to collected?
Your order will be ready for you to collect in 1 working hour. Once you’ve placed an order online, and the products are in stock, you will receive an email confirmation. You will then need to wait for your ‘ready to collect’ text before you visit a branch. If products are not in stock this may take up to 3-5 working days.
Are the materials delivered exactly where they are needed?
All deliveries delivered from a Travis Perkins heavy goods vehicle will be delivered kerb side. We work to very high safety standards and this may restrict our ability to deliver your materials if we deem the delivery location to be unsafe. During the checkout, we will ask if there is any obstructions close to the delivery address which could cause a problem for a Heavy Goods Vehicle, for example if there are overhead power cables present. In this instance, we will contact you and try and arrange an alternative delivery location.
We use DX couriers to get our next day delivery products to you. These goods will be delivered to your door, and will require a signature at time of delivery.
For deliveries direct from a supplier, the delivery point will depend on the product being delivered and the supplier’s vehicle they are delivering using.
Can a item be returned/ delivery be canceled?
Yes, Travis Perkins does take back any items that are in a resellable condition within 14 days of purchase.
You can arrange collection by emailing us at customerservice@travisperkins.co.uk or calling 0330 123 3846 with your order number and product details. The return of perishable items (i.e. cement, plaster) will not be accepted.
Please note that our minimum charge for this collection service is 15% of the order value and may be more depending on your location and product type. Once the products have been returned, you will be refunded within 7 working days.
How to check a product's stock availability?
You have the option to check stock on a product page. Just enter your postcode when prompted and choose your local branch, or log in to your trade account to view available stock of your chosen product – you will see stock details next to the ‘Add for delivery’ and ‘Add for collection’ buttons.
How to get a quote from Travis Perkins?
To create your quote request, simply find the products you’re looking for on our website and click ‘Add to Quote List’ for each one.
When you’ve added all the products, click on ‘Quote List’ and then follow instructions on the screen to get your quote.
You can also request quotes in person by calling into your local branch or by phone.
Release-day items may take longer due to extended Seller shipping times. The estimated delivery window will be shown at checkout.
For quicker delivery, look for the Xpress Ship option, available on select items and in certain countries.
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