12Go
Travel the World On a Budget
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12Go FAQs
What is 12Go and what services does it offer?
12Go is an online booking platform that allows travelers to reserve tickets for transportation across Asia and other regions. It provides a wide range of travel services, including trains, buses, ferries, flights, and private transfers. Operating in countries like Thailand, Vietnam, Malaysia, Indonesia, the Philippines, India, and more, 12Go aims to simplify travel planning by offering multi-modal transport options in one place with secure payment methods and instant confirmations when available.
Is 12Go a trustworthy and reliable service?
Yes, 12Go is considered a trustworthy platform and has served millions of travelers since its launch in 2012. It partners with licensed operators across various countries, ensuring legitimate services. Customer reviews, secure payment processing, and a responsive customer support team further reinforce its reliability. However, as with any travel platform, reliability also depends on the partner transport operator’s punctuality and service quality.
Can I get an instant e-ticket after booking on 12Go?
It depends on the operator. Some bookings offer instant confirmation and provide an e-ticket immediately, while others may require manual processing, which can take a few hours or even up to 24 hours. You will be notified during booking if the ticket is “Instant,” “Manual confirmation,” or “Requires voucher exchange.” Always check your email (including the spam folder) for confirmation and ticket delivery.
How do I change or cancel a booking made through 12Go?
To cancel or change a booking, log in to your 12Go account or follow the “Manage my Booking” link from your confirmation email. Policies for changes and cancellations vary by operator and ticket type. Some bookings are refundable or can be rescheduled for a fee, while others may be non-refundable. It’s important to review the cancellation terms displayed during booking and in your ticket email. If you need assistance, 12Go’s support team can help through email or live chat.
Are there any extra charges or hidden fees on 12Go?
12Go is transparent with pricing. The total fare shown at checkout typically includes all service fees and taxes. However, optional add-ons (like seat selection, insurance, or hotel pickup) may come at an extra cost. Always review the final price before confirming the payment. Also, note that some operators may charge for excess baggage or onboard amenities, which will be mentioned in the booking details if applicable.
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